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FAQ

  • What's the warranty?
    Thank you for bringing Open4home products into your home. In the event you are not completely satisfied with your purchase, please contact us at Open4home immediately. Unfortunately, any installed flooring plank cannot be replaced or returned and is covered only through our limited warranties below.
  • Do you charge sales tax?
    We are required to charge sales tax on orders to most states. If your order is subject to sales tax, it will be reflected during checkout. The tax is calculated based on the local sales tax rate associated with your shipping address.
  • How does shipping work?
    Measurements/Quantity Check: The recipient(customer/end-user/installer) is responsible for checking and confirming the quantity and measurements of Open4home’s products. In its sole discretion, Open4home reserves the right to limit the amount of any product or purchase. ​ Delivery: Claims for shortages or damages must be made upon receipt. Our drivers are not responsible for unloading shipments. We charge a $99.00 flat fee for delivery within 20 miles, and $150.00 up to 40 miles. Delivery fee will not be refunded once delivery starts. Drivers will leave the jobsite after 30 minutes waiting time if there’s no one doing unloading. Delivery fee will not be refunded due to this reason and will be charged again for re-schedule another delivery. Signature is required upon receipt of the shipment, refusal of signature indicates do not accept this shipment. Driver will take all the cartons back to the warehouse and the delivery fee will not be refunded.
  • What's your return policy?
    45 Days Return Policy Returns and exchanges are only accepted within 45 days of delivery/pick up with a valid sales receipt. We reserve the right to limit or deny returns or exchanges. For all returns: All returned merchandise must be undamaged and in original condition and packages. We will not accept any products that are not in the original package and condition. Product return after 45 days will not be accepted.
  • Should I order extra flooring?
    It is recommended you order 7-10% waste, depending on the size and layout of your project. Some room layouts result in more lost product, due to cuts. Toggle the 'INCLUDE WASTE' option on the product page to 'yes' to automatically add 8% waste to your order. You may require more or less waste for your specific project.
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